The Reverse Logistics provides to customers a new way to manage and operate the return and the disposal of goods and materials after their sale and consumption, adding value to them. This tool contributes significantly for the reutilization of these goods, softening prejudices caused to the environment due to the large volume disposal of products manufactured by productive complexes.

1) WMS

Warehouse Management System – follows the load from its entrance in the distribution center, suggesting the best localization, making easy the separation and issuing of control reports, making the separation with bar code labels application, loading with volume validation. Shipping lists and printed statements in docks are other functionalities of the system, which assures a total control of the inventory.

Composed of the following modules:

a) Reception Module:

It controls the entrance and exit of people, transporters and drivers, identifying date, hour, CPF (Individual Taxpayer Registry) or identity and CNPJ ( National Registry of Legal Entities);

b) Receipt Module:

It controls the delivery of invoices, issues document for blind conference, for identification of divergences, segregation of damages, and prints bar code labels for merchandise identification; it enables the reading of the suppliers’ bar code;

c) Storage:

It controls the quantity of each item of each customer individually; it controls the merchandise expiring date, the FIFO (output of the oldest merchandise), suggests the address, coordinates the movement inside the warehouse, suggesting the allocation in several areas of damages, blockages and picking; it carries out and controls the “from-to”; it imports picking and separation orders and makes the rational distribution in collectors; it calculates and controls the productivity in the separation alerting whether the service will be carried out in the estimated time; it suggests corrections in the distribution of tasks, in order to reach the productivity needed for the complete execution of tasks; it controls the total of occupied and free addresses; it offers the more diverse indicator modules which may be customized to meet the customer’s need; multi-deposit and multi-depositor modules; picking by voice module; it controls areas and quantities for resupply; issuing of bar code labels with product identification, code and service unit;

d) Resupply:

It controls the supply purchase, taking into account the lowest price and the lead time of each supplier; it controls the consumption curve and the lowest price for each item of each supplier;

e) Separation:

It controls pickings imported by digitations or via interface with the customers’ corporate systems; it generates orders per separation with possibility of grouping or not the requests; it makes the identification of addresses for separation, even obeying the FIFO criteria; the reading of each picking is made in the collector with identification of address , item and quantity; separation with bar code label reading, feeding the WMS on line; criticism of operations carried out; pointing of the picking placement area in the expedition of each site; it allows the transmission of information to the TMS of the picking separation status, in order to accelerate the expedition; it enables the performance control by each operator.

2) TMS

TMS system (Transportation Management System) simulates freights for several regions for planning the best transport cost; the system registers several transporters’ tariffs, making the automatic choice of the lowest tariff; it carries out blind conference through collector for delivery to the driver; it makes the assembly of loads for transport optimization; separation of toll price; issuing of all transport documents, such us shipping list, manifests; registry control of vehicle exit with schedule, identification of driver and helper; it carries out itinerary per zip code; survey of risk areas; it has interface with the insurance system for approval of load and driver; performance control of drivers; it plans the delivery date; it writes off the delivery on line, with receptor’s identification; it also allows integration with the PROCEDA standard used by transporters for writing deliveries off; it carries out automatic conference of knowledge and invoices; it registers the operation history; it controls the advancement; it issues reports and graphics; it makes automatic load blocks for transport, obeying to the insurance parameterization; traceability of drivers and loads all over the national territory

3) Call Center

System module that allows following up the entire service performance. Beyond the IT resources, an entire department was constituted, highly trained in monitoring and solving problems, of any nature. For each delivery, information is sent for the system, feeding the database; in case of fails, the department may search and solve them as fast as possible. This same database allows the research of customer’s satisfaction, following up the performance of services and the formation of operation indicators, with event monitoring.

4) Inventory

The module makes the planning of rotative, monthly and annual inventory timetable, taking into account the ABC curve of each depositor; utilization of WiFi collectors, providing results on line; comparison with the corporate system pointing out divergences; distribution of counts for operators, considering rotation for distribution of first, second and third counts; it allows the performance control per operator.

5) Tax Reports

Inflow and outflow registers to tax books of general warehouses; Sintegra.

6) Invoicing

Invoice issuing for the customer obeying to previously parametized criteria, with values specifying each service: storage per peak, per area reserve, per palette support position, per line attended, per invoice attended, transport, insurance, ad valorem and movement.

7) Financial

It allows the analysis of each site with invoicing and expenses apportionment; it creates budget for the performance follow up of each site; it generates performance indexes for each account group and points out distortions; it creates individual accounts with several levels of approval for expenses; it makes calculation and scheduling for the payment of bills, taxes, wages and benefits, it controls the cash flow; it makes the scheduling of payments and noting down for delays.